Terms of Use

Overview

This website is operated by Reltech Medical Equipment Co., Ltd. (hereinafter referred to as “Reltech”). Throughout this site, the terms “the Company” and “we” refer to Reltech. Reltech provides this website on the condition that users agree to all terms, conditions, policies, and notices set forth herein. This website includes all information, tools, and the Service (as defined below) provided to users on this site.

By accessing this site or making a purchase on this site, you agree to use our services (hereinafter referred to as “the Services”) and to be bound by the following Terms of Use (hereinafter referred to as “Terms of Use” or “Terms”), including any additional terms and policies referenced and/or linked to in this document. These Terms of Use apply to all users of this site.

Please read these Terms of Use carefully before accessing or using this website. By accessing or using any part of this website, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions herein, you may not access this website or use any part of the services. If these Terms of Use are deemed to constitute a contract or an offer, acceptance is expressly limited to the terms and conditions of these Terms of Use.

Any new features or tools added to the current Store are also subject to these Terms of Use. You can view the latest version of these Terms of Use on this page at any time. We reserve the right to update, modify, or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc. The company provides us with an online e-commerce platform for selling our products and services.

Article 1 – Terms of Use for the Online Store

By agreeing to these Terms of Use, you are deemed to have represented that you have reached the age of majority (18 years or older), or, if you are a minor, that you are using this site with the consent of your legal guardian or other authorized representative.

You may not use our products for any illegal or improper purposes, nor may you violate any laws (including, but not limited to, copyright laws) in your jurisdiction while using this service.

You are prohibited from transmitting worms, viruses, or any code designed to cause damage.

In the event of a breach or violation of these Terms of Service, we will immediately terminate your use of the service.

Article 2 – General Provisions

This site reserves the right to refuse service to anyone at any time for any reason.

You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and may be (a) transmitted over various networks and (b) modified to comply with the technical requirements of the connecting network or device. Credit card information is always encrypted while being transmitted over the network.

You agree not to reproduce, copy, sell, resell, or misuse any part of the Service or any contact information on the website where the Service is provided without our express written permission.

The headings used in this document are included for convenience only and do not limit or affect these Terms.

Article 3 – Accuracy, Completeness, and Timeliness of Information

We assume no liability whatsoever for any information provided on this site that is inaccurate, incomplete, or out of date. The materials posted on this site are intended to provide general information only and should not be relied upon as the sole basis for decision-making without consulting primary sources or sources that provide more accurate, complete, or timely information. You are solely responsible for determining the reliability of the materials on this site.

This site may contain historical records. Historical records are not necessarily current and are provided solely for your reference. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on this site. You agree that it is your responsibility to check this site periodically for changes.

Article 4 – Changes to Service Content and Prices

Product prices are subject to change without notice.

We reserve the right to modify or discontinue this Service (or any part thereof or its content) at any time without notice.

The Company shall not be liable to customers or third parties for any changes to this Service, price changes, or any interruption or termination of this Service.

No. 5 Article – Product Description / Geographic Restrictions

We strive to display the colors and images of the products listed in our store as accurately as possible; however, we cannot guarantee that those colors will be displayed accurately on your computer monitor.

We reserve the right, but are under no obligation, to restrict the sale of this Service or our products to certain individuals, geographic regions, or jurisdictions. In particular, only residents of Japan may purchase products through this website. We will refuse (a) orders placed by non-residents, (b) orders placed from outside Japan, or (c) orders with a shipping address outside Japan.In addition, we may exercise the above rights as circumstances warrant. We reserve the right to limit the quantity of products and services we offer. Descriptions of all products and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time. The offer of products and services on this site is void where prohibited.

We do not guarantee that the quality of any products, services, information, or other materials you purchase or obtain will meet your expectations, nor do we guarantee that any errors in this Service will be corrected.

Article 6 – Formation of the Contract

When you place an order for a product on this website, you will receive an email titled “Order Confirmation” confirming receipt of your order and detailing its contents. Your order constitutes an offer to enter into a contract for the purchase of the product.Regardless of the payment method and shipping options you select, when you place an order for products sold on this website, your offer to enter into a contract is accepted upon your receipt of the “Order Confirmation” email, and the contract is formed. If you order multiple products in a single order and the “Order Confirmation” email does not confirm shipment for a particular product, that product is not included in the scope of the contract formed by that “Order Confirmation” email.

Article 7 – Returns

Products sold through this website may be returned (or exchanged for an equivalent item) only in accordance with our Return Policy [Link to Return Policy]. The time required to complete the process varies depending on the return center’s processing capacity and the payment method used.

Article 8 – Transfer of Ownership

For all products purchased through this website, regardless of the payment method and shipping option you select, ownership of the product transfers to you at the time the product is handed over to the shipping carrier.

In addition, the shipping terms for all products sold through this website are subject to our Shipping Policy [Link to Shipping Policy].

Article 9 – Claims and Accuracy of Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel purchase quantities per person, per household, or per order. These restrictions may include orders placed using the same customer account, the same credit card, and/or the same billing and/or shipping address.If we need to modify or cancel an order, we may attempt to contact you using the email address and/or billing address and phone number provided at the time of the order. We reserve the right, in our sole discretion, to restrict or prohibit orders that we believe are placed by resellers, retailers, or distributors. Furthermore, the resale or distribution of products ordered on this website is prohibited.If we suspect that you have resold or distributed products ordered from this website, we will exercise the aforementioned right to restrict or prohibit your future orders and will refuse any and all orders from you.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on this site. You agree to promptly update your account information and other details, such as your email address, credit card number, and expiration date. This will enable us to complete transactions and contact you as necessary.

Article 10 – Optional Tools

We may provide our customers with access to external tools that we do not monitor, control, or input data into.

You acknowledge and agree that we provide access to such external tools “as is,” without any warranties, representations, or conditions of any kind, and without any endorsement. We assume no liability for any damages arising out of or in connection with the use of optional external tools.

The use of any optional tools provided through this site is at your own risk and discretion, and you must fully understand and agree to the terms and conditions of the third-party providers offering those tools.

In the future, we may offer new services or features (including the release of new tools and resources) through this website. These Terms of Use shall also apply to such new features and services.

Article 11 – Links to Third-Party Sites

Certain content, products, and services available through this site’s services may include information from third parties.

External links posted on this site may direct you to third-party websites with which we have no affiliation. We assume no responsibility for investigating or evaluating the content or accuracy of such sites, and we make no warranties and assume no liability whatsoever with respect to third-party materials or websites, or any other third-party materials, products, or services.

We assume no liability for any loss or damage related to the purchase or use of products, services, resources, or content, or to any other transactions conducted in connection with third-party websites. Please carefully review and understand the policies and practices of external providers before conducting any transactions. For complaints or questions regarding third-party products, please contact the third party directly.

Article 12 – User Comments, Feedback, and Other Submissions

If you submit specific information at our request, or if you send creative ideas, suggestions, concepts, plans, or other materials online, via email, by mail, or by any other means (hereinafter collectively referred to as “Comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use the Comments you have submitted to us in any medium.We shall have no obligation to (1) keep any Comments confidential, (2) pay compensation for any Comments, or (3) respond to any Comments.

We may, but are not obligated to, monitor, edit, or remove content that we, in our sole discretion, deem to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, as well as content that infringes intellectual property rights or violates these Terms of Use.

You agree that your comments do not infringe on the rights of third parties, including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights. You also agree that your comments do not contain defamatory, illegal, violent, or obscene content, nor do they contain computer viruses or other malware that could affect the operation of this Service or related websites.The use of fake email addresses, impersonation of others, or any conduct that could lead to misidentification by us or a third party regarding the source of a comment is prohibited. You are solely responsible for your comments and their accuracy. We assume no responsibility whatsoever for comments posted by you or any third party.

Article 13 – Personal Information

Our Privacy Policy applies to the submission of personal information through this store. To view our Privacy Policy, please click [Link to Privacy Policy] .

Article 14 – Errors and Omissions

This website or service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or inventory status. We reserve the right to correct any errors or omissions, modify or update information, or cancel orders at any time without prior notice (even after you have placed an order) if the information on this service or any related website is inaccurate.

Except as required by law, we are under no obligation to update, correct, or clarify any information (including, but not limited to, pricing information) on this Service or related websites. Even if a revision or update date is listed on this Service or related websites, this does not indicate that all information on this Service or related websites has been changed or updated.

Article 15 – Prohibited Acts

In addition to the other prohibited acts set forth in these Terms of Use, use of the Site or its content is prohibited in the following cases:(a) For unlawful purposes; (b) to incite or participate in the commission of unlawful acts; (c) in violation of domestic or foreign laws and regulations; (d) to infringe upon our intellectual property rights or the intellectual property rights of others; (e) to engage in harassment, abusive language, insults,slander, defamation, criticism, threats, or discrimination; (f) submission of false or misleading information; (g) uploading or transmitting viruses or malicious code that could potentially affect the functionality or operation of this Service, related websites, other websites, or the Internet;(h) collecting or tracking the personal information of others; (i) spamming, phishing, farming, pretexting, spidering, crawling, or scraping; (j) obscene or immoral purposes; (k) interfering with or circumventing the security features of this Service, related websites, other websites, or the Internet. If you engage in any conduct that violates these Prohibited Acts, we reserve the right to terminate your use of this Service or related websites.

Article 16 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained through the use of this service will be accurate or reliable.

You agree that we may remove or cancel the Service at any time, without notice to you, and for an indefinite period.

You expressly agree that your use of—or inability to use—the Service is at your own risk.This Service and all products and services provided to you through this Service are provided “as is” for your use (unless expressly stated otherwise by us) and are provided without any representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, quality suitable for a particular purpose, fitness for a particular purpose, durability, title, and non-infringement.In addition, all products sold through this website are subject to the warranty terms set forth in the documentation accompanying the products, and except as expressly stated by us, we make no warranties other than those terms.

Under no circumstances shall Reltech, its directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors be liable, whether based on contract or tort (including negligence), for any loss of profits, loss of revenue,loss of savings, loss of data, replacement costs, or similar damages, including but not limited to any type of injury, loss, or claim, whether direct or indirect, incidental, punitive, or consequential.Furthermore, we shall not be liable for strict liability (including product liability) or any other liability arising from the use of products purchased through our Services; for damages arising from the use of our Services or products (including, but not limited to, those resulting from errors or omissions in the content); or for any loss or damage resulting from the use of content (or products) made available through our Services or by means of posting, transmission, or other methods via our Services, even if we were aware of the possibility of such loss or damage.

Article 17 – Replacement of Defective Products, etc.

While we take every precaution to ensure the quality of our products, if you receive a defective item or one that has been damaged during shipping, please contact us within 8 days of the delivery date. We will exchange the item for an identical one, even if it has been opened or unpacked. After this period has passed, please follow the instructions in the warranty card included with the product.

Article 18 – Cancellation and Delivery of Replacement Items

In the event that we are unable to deliver scheduled merchandise due to unavoidable accidents, disasters, adverse weather conditions, or other reasons beyond our control, we will either refund the purchase price or, with the customer’s consent, provide a replacement item that we deem equivalent to the original merchandise (which may differ in specifications depending on the circumstances). However, the customer agrees in advance that if we are unable to provide a replacement item, we may, at our discretion, cancel the sales contract.

Article 19 – After-Sales Service

After-sales service is provided in accordance with the terms and conditions set forth in the warranty card included with the product. Our Terms and Conditions for After-Sales Service apply to the provision of such service.

Article 20 – Liability for Damages

Unless otherwise specified in these Terms and Conditions, the Company shall not be liable for any damages—whether direct or indirect—incurred by the customer or a third party due to product defects, delivery delays, or the customer’s use of the products, except where such damages result from causes attributable to the Company.Furthermore, even in cases attributable to the Company, except where the Company has acted with intent or gross negligence, the Company shall not be liable for damages exceeding those generally considered to arise from such defects or use under generally accepted social norms (so-called “ordinary damages”), and the amount of compensation shall be limited to the purchase price paid by the customer to the Company.

Article 21 – Indemnification

You agree to indemnify, defend, and hold harmless Reltech and its officers, directors,agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any and all claims or demands, including reasonable attorneys’ fees, brought by a third party arising out of your violation of these Terms of Use or any documents referenced herein, or arising out of your violation of any law or the rights of a third party.

Article 22 – Severability Clause

If any provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use; however, such a finding shall not affect the validity or enforceability of the remaining provisions.

Article 23 – Termination of the Terms of Use

The obligations and liabilities of the parties arising prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Use remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our services or by ceasing to use this website.

If we determine that you have failed to comply with, or are suspected of failing to comply with, any term or provision of these Terms of Use, we may terminate these Terms of Use at any time without notice, and you shall remain liable for all amounts due up to the date of termination, and/or your access to the services of this Site (or any part thereof) may be denied for the period up to the date of termination and thereafter.

Article 24 – No Waiver / Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Use shall not be deemed a waiver of such right or provision.

These Terms of Use, as well as any policies or operating rules posted by the Company in connection with this website or the Services, constitute the entire agreement and understanding between you and the Company and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, orproposals (including, but not limited to, prior versions of these Terms of Use) between you and us, and any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafter.

Article 25 – Governing Law

These Terms of Use and any separate agreements entered into by us for the provision of this Service shall be governed by and construed in accordance with the laws of Japan.

Article 26—Dispute Resolution

The district court with jurisdiction over our company’s location shall have exclusive jurisdiction in the first instance over any and all disputes arising out of or in connection with these Terms of Use or any separate agreement forming the basis for our provision of the Service.

Article 27 – Changes to the Terms of Use

Customers can view the latest Terms of Service on this page at any time.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Use by posting updates or changes to this website. It is your responsibility to check our website periodically for any changes. By continuing to use or access our website or services after changes to these Terms of Use have been posted, you are deemed to have agreed to those changes.

No. 28 Article – Contact Information

If you have any questions regarding these Terms of Use, please contact the General Affairs Department at Reltech Medical Instruments Co., Ltd.:
; 3795-1 Kawazu-cho, Sakaide City, Kagawa Prefecture 762-0025;
; Tel: 0877-45-5333; Fax: 0877-45-1881; info@reltec.co.jpまでお送りください.