How to Request an Inspection or Repair

(2) Receipt of Quote
After inspecting the items submitted for inspection or repair, we will send you a quote via email. 　

[Within the Warranty Period]As a general rule, this service is free of charge.
However, items listed in Article 3, Paragraph 3, Items (1) through (6) of the After-Sales Service Terms and Conditions are not covered by the warranty.

[Outside the Warranty Period]As a general rule, this service is subject to a fee.
However, service will be provided free of charge in the following cases.
① When a defect occurs in a part that we have determined requires correction and for which we have decided to apply the same standard procedure to all products sold, regardless of whether they are within or outside the warranty period.

(3) Reply to Us to Approve the Quote
Please reply to us to approve the quote.

(4) Payment of the Quote Amount
Please transfer the quote amount to our designated bank account. (Please note that you are responsible for any transfer fees.)

(5) Start of Repair Work
We will begin repair work once we confirm receipt of your payment.
*Even if the quote amount is 0 yen, work will begin only after we receive your reply approving the quote details.

　・In the unlikely event that you cancel after we have provided a quote, we will charge a cancellation fee of 5,500 yen (tax included) and the shipping costs associated with returning the item. Additionally, if you request that we dispose of the item at the time of cancellation, we will charge a disposal fee of 11,000 yen (tax included), which includes the cancellation fee mentioned above.
*We cannot accept cancellations after you have notified us of your approval of the quote.

(Performance of Repair and Inspection Work: Article 6 of the After-Sales Service Terms and Conditions)

(6) After inspection and repair are complete, receive a shipping notification ⇒ Receive the repaired item
Once the repair is complete, we will notify the customer regarding shipping and then ship the repaired item.

[Shipping Fees for Inspected and Repaired Items (Reltech Medical Equipment → Customer)]
If the customer is responsible for shipping fees, we will include them in the inspection and repair estimate.

[Within the Warranty Period]If the product is shipped via one of our designated carriers (Yamato Transport, Japan Post, or Sagawa Express), we will cover the shipping costs.
However, you will be responsible for shipping costs in the following cases:
① If our inspection finds no defect in the part for which you requested repair.

[Outside the Warranty Period] Shipping costs are the customer’s responsibility. However, shipping costs incurred in providing free repair services after the warranty period has expired will be borne by us, provided that the shipment is made via a carrier designated by us (Yamato Transport, Japan Post, or Sagawa Express).

【代替機について】
　電位治療器の点検･修理お申込みの場合のみ、代替機の貸出が可能です。
　貸出機種は「レルテックMD21」のみとなります。
　貸出可能台数に限りがあるため、ご希望に添えない場合がございます。
　代替機の貸出料は無料ですが、往復送料および貸出中の破損による修理費用はご負担いただきます。

［代替機送料について］
　代替機の往復送料はお客様ご負担となります。
　・代替機を当社からお客様へ発送時の送料は、点検修理見積書にてご請求いたします。
　・代替機をお客様から当社へご返却の際は、元払いでご返送ください。

［点検修理依頼品発送時の梱包用箱について］
《点検･修理のご依頼品が「Miエナジー･エムエスディ reltec」の場合》
代替機の梱包箱は、代替機をご返却いただく際にご使用ください。
点検･修理ご依頼品は、お客様にて製品に適した梱包を行い、発送をお願いいたします。
お手数をおかけいたしますが、梱包箱は、代替機のご返却時まで保管くださいますようお願いいたします。

《点検･修理のご依頼品が「レルテックMD」の場合》
代替機の梱包箱を使用して、点検･修理ご依頼品を発送いただけます。
その場合は、点検修理完了品をお送りした際の梱包箱を使用し、代替機をご返却ください。
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　(梱包について:アフターサービス利用規約第8条)